Terms of Use and End User License Agreement for “RAMUSU: Ramen Girls 2048 Puzzle”
These Terms of Use and End User License Agreement (the “Terms”) set forth the terms and conditions for use of the application “RAMUSU: Ramen Girls 2048 Puzzle” (the “App”) provided by GRAVITY GAME ARISE Co., Ltd. (the “Company”) and the services incidental thereto.
By downloading or installing the App, indicating agreement to these Terms, or commencing use of the App, the user shall be deemed to have agreed to the contents of these Terms.
Article 1 (Definitions)
The terms used in these Terms shall have the meanings set forth in the following items.
- “Service” means the App, game functions, ranking functions, subscriptions, and all other services provided by the Company in connection with the App.
- “User” means any person who uses or intends to use the App.
- “Distribution Platform” means the App Store and Google Play, which provide functions such as distribution, authentication, and billing for the App.
- “Platform Account” means an account provided to a User by the operator of a Distribution Platform (including an Apple Account, Google Account, and accounts for game services related thereto).
- “User ID” means a Company-specific identifier assigned by the Company to a User for purposes of identifying the User, providing ranking functions, and providing support.
- “Game Data” means all game states and records generated through use of the App, including game progress, scores, characters, items, stage unlock status, settings information, ranking information, and achievements.
- “Content” means all information that may be used or viewed through the App, including text, audio, music, images, video, programs, code, characters, icons, and Game Data.
- “Subscription” means a paid service provided within the App that automatically renews on a monthly or other periodic basis.
- “Paid Content” means items, functions, and other paid goods or services sold individually within the App (excluding Subscriptions).
- “Minor” means, for a User residing in Japan, a User under 18 years of age, and for a User residing outside Japan, a User who has not reached the age of majority under the laws of the country or region in which that User resides.
- “Domestic User” means a User residing in Japan, and “Overseas User” means a User residing outside Japan.
Article 2 (Application, Contracting Parties, and Relationship with Other Provisions)
- These Terms apply to all relationships between the User and the Company concerning use of the Service.
- These Terms are entered into solely between the User and the Company. The operator of the Distribution Platform is not a party to these Terms. The Company alone is responsible for the App and the Content.
- The Company’s separately established “Common Application Terms of Use” do not apply to use of the App; these Terms shall apply instead.
- The Company’s separately established “Privacy Policy” applies to use of the Service together with these Terms.
- Appendix 1 (App Store-Specific Provisions), Appendix 2 (Google Play-Specific Provisions), Appendix 3 (Disclosures Pursuant to the Act on Specified Commercial Transactions), and Appendix 4 (Region-Specific Provisions) constitute part of these Terms. The appendix corresponding to the Distribution Platform from which the User obtained the App and the appendix corresponding to the country or region in which the User resides shall apply to that User.
- If the provisions of the main body conflict with those of Appendix 1, Appendix 2, or Appendix 4, the applicable appendix shall prevail.
- If these Terms differ from conditions separately displayed on an in-App purchase screen, the display on the purchase screen shall prevail with respect to the name, content, benefits, price, and term of a Subscription or Paid Content, and these Terms shall prevail with respect to all other matters.
- The Japanese version of these Terms is the governing version. If the Company provides a translation into another language and there is any discrepancy between the Japanese version and a translated version, the Japanese version shall prevail.
- To the extent any provision of these Terms conflicts with mandatory laws or regulations of the country or region in which the User resides, such mandatory laws or regulations shall prevail.
Article 3 (Changes to These Terms)
- The Company may amend these Terms in accordance with the Civil Code and other applicable laws when there is a reasonable need to do so, including due to changes in laws or regulations, changes to the Service, or operational or technical necessity.
- When amending these Terms, the Company shall provide notice of the changes and their effective date within a reasonable period before the effective date by means of the App, the Company’s website, or another appropriate method.
- The amended Terms shall apply from the effective date specified by the Company.
- If the User uses the Service on or after the effective date, the User shall be deemed to have agreed to the amended Terms. If the User does not agree to the amended Terms, use of the Service may be restricted.
Article 4 (Age Verification and Use by Minors)
- At the first launch of the App or at another time specified by the Company, the User shall accurately enter the User’s date of birth and other personal information required for identity verification. The Company shall determine the User’s age based on the entered date of birth and apply the treatment prescribed in this Article, Article 12, and elsewhere in these Terms.
- The Company shall design any screen requesting the information described in the preceding paragraph in a neutral manner that does not induce the User to enter any particular age.
- The entered date of birth and the determination described in the preceding paragraph (whether the User is an adult) shall be stored only on the User’s device. The Company shall not store such information on its servers.
- As a general rule, the date of birth may not be changed. If it was entered incorrectly, please contact the Company’s support desk.
- The User must not circumvent the treatment prescribed in this Article or Article 12 by re-entering a date of birth, reinstalling the App, or by any other means.
- If the User enters a false date of birth, the Company may restrict all or part of the User’s use of the Service. The Company shall not be liable if the protective measures prescribed in this Article or Article 12 are not applied because the User entered a false date of birth. However, this provision does not restrict any rights held by a Minor’s legal representative under the Civil Code or other applicable laws.
- If the User is a Minor, the User shall obtain the prior consent of a parent or other legal representative (the “Legal Representative”), agree to these Terms, and use the Service.
- A Minor’s Legal Representative shall be jointly and severally liable with the Minor for the Minor’s use of the Service and obligations arising from such use.
- The Company does not assign a User ID to a Minor and does not store a Minor’s Game Data on the ranking server. Accordingly, a Minor may not use the following functions.
(1) Participation in ranking functions and display of ranking positions
(2) Linking with a Platform Account
(3) Support services using a User ID (such as investigation of Game Data)
(4) Transfer of Game Data when changing devices, initializing a device, or reinstalling the App
- A Minor’s Game Data is stored only on the User’s device. The Company cannot restore such Game Data.
- Purchases of Subscriptions and Paid Content by Minors shall be handled as follows.
(1) A Minor who is a Domestic User may purchase Subscriptions and Paid Content after obtaining the consent of a Legal Representative.
(2) Among Overseas Users, Users under 18 years of age (under 20 years of age in the Kingdom of Thailand, and any other person who is considered a minor under the laws of the relevant country) may not purchase Subscriptions or Paid Content. In such cases, purchase screens will not be displayed in the App.
- If a Minor makes a purchase pursuant to item (1) of the preceding paragraph, Subscription benefits and purchased Paid Content will be provided based on purchase information associated with the Distribution Platform account used for the purchase. Because the Company does not manage such purchases using a User ID, the Company cannot investigate Game Data or individually restore benefits.
- If a User who was a Minor at the time of agreeing to these Terms continues to use the Service after reaching the age of majority, the User shall be deemed to have ratified the use of the Service during the period in which the User was a Minor.
- Use of the Service, purchases, and cancellation thereof by Minors shall be governed by the Civil Code and other applicable laws. For Overseas Users, the laws of the country or region in which the User resides shall apply. If the age standard implemented in the App differs from the age of majority in the country or region in which the User resides, the applicable treatment is set forth in Appendix 4.
Article 5 (Grant of License)
- Subject to these Terms and the terms of use established by the operator of the Distribution Platform from which the User obtained the App, the Company grants the User a limited, non-exclusive, non-transferable, and non-sublicensable license to use the App on a device owned or controlled by the User.
- Except as expressly permitted by these Terms or applicable law, the User must not engage in any of the following with respect to the App or Content.
(1) Reproduce, reprint, distribute, publicly transmit, or resell them
(2) Modify, adapt, or create derivative works thereof
(3) Reverse engineer, decompile, or disassemble them
(4) Analyze or extract the source code, algorithms, or internal structure of the App
- The restrictions in the preceding paragraph do not apply where such restrictions are not permitted under applicable law or where permitted by the license terms of open-source software included in the App.
Article 6 (User IDs and Platform Accounts)
- The Company assigns a User ID to adult Users for the purpose of identifying Users, providing ranking functions, and providing support. A User ID is not used for account registration or authentication, and no account registration is required to use the App.
- The User shall appropriately manage the User ID, Platform Account, device, and authentication information at the User’s own responsibility.
- Any use of the Service through the User’s User ID or Platform Account shall be deemed use by that User.
- The User may not lend, transfer, sell, pledge, or otherwise dispose of the User ID, Platform Account, or right to use the Service to any third party, or permit any third party to use them by any means.
- The User must not obtain an excessive number of User IDs by installing the App on an excessive number of devices or by any other means.
- The creation, authentication, management, recovery, and terms of use of Platform Accounts are governed by the terms and other conditions established by the operator of the Distribution Platform.
Article 7 (Storage and Loss of Game Data)
- Game progress data for the App is stored on the User’s device. In addition, for adult Users, the User ID, ranking display name, score, and ranking position are stored on a ranking server managed by the Company to the extent necessary to provide ranking functions.
- The Company does not store game progress data on its servers. However, if an adult User has linked to the App the Platform Account used to obtain the App, Game Data may be restored based on external authentication information associated with that account. The Company does not guarantee that Game Data will be restored or transferred to another device if such linking has not been performed. Information stored on the ranking server is limited to the extent necessary to provide ranking functions.
- All or part of the Game Data may become unavailable, be lost, fail to transfer, or be unable to be restored in any of the following circumstances.
(1) The App is deleted
(2) The device is initialized, lost, damaged, or replaced
(3) The Platform Account is changed, deleted, or becomes unavailable
(4) A communication failure, change in OS specifications, or service failure of the Distribution Platform occurs
(5) The User is a Minor and has not been assigned a User ID
(6) Data storage or restoration becomes difficult for other technical or operational reasons
- The User does not acquire ownership, copyright, or any other intellectual property right in Game Data, but only has the status to use such data within the Service in accordance with these Terms.
- The User must not exchange Game Data for cash, currency, goods, or any other economic benefit.
- The App does not provide any function that allows Users to exchange or trade Game Data, characters, items, or other information with one another.
Article 8 (Ranking Functions)
- The App provides ranking functions that allow Users to compare scores and rankings with other Users. In providing ranking functions, the Company may use the ranking server it manages and game services provided by the operator of the Distribution Platform.
- If a User uses ranking functions, scores, ranking positions, ranking display names, and other information necessary to provide ranking functions may be processed on systems of the Company and the operator of the Distribution Platform and may be displayed to other Users.
- Minors may not use ranking functions as provided in Article 4, Paragraph 5.
- The App does not provide messaging, chat, exchange of Game Data, trading of items, or any other function that enables direct interaction among Users.
- With respect to rankings, the User must not engage in any of the following acts.
(1) Tampering with scores or Game Data
(2) Obtaining scores by exploiting bugs, defects, or behavior not intended by the Company
(3) Using cheat tools, bots, macros, automated operations, or other unauthorized means
(4) Using a third party’s Platform Account
(5) Transmitting false or fraudulent data
(6) Impairing the fairness of rankings or the proper operation of the Service
- If the Company reasonably determines that the User has violated the preceding paragraph, the Company may, to the extent technically feasible, delete or modify scores or rankings, restrict participation in rankings, or take other necessary measures.
- The Company does not guarantee continuous availability of ranking functions.
Article 9 (Purchase of Paid Content and No Issuance of Paid Currency)
- The App offers paid goods or services through individual purchases of Paid Content. The name, content, price, and purchasable quantity of Paid Content are displayed on in-App purchase screens and the payment screens of the Distribution Platform.
- The App does not issue paid in-game currency, coins, points, or any other prepaid payment instruments under the Payment Services Act that Users can use at a later time as consideration for goods, items, or services. In-game currency (funds) and gacha tickets are provided only free of charge through game progression or as benefits and are not sold for consideration.
- Subscription fees and the price of Paid Content are consideration for the provision of the goods or services displayed on each purchase screen and do not constitute the issuance of paid currency or monetary value to the User.
- The price of Paid Content is charged through the operator of the Distribution Platform from which the User obtained the App.
- Purchased Paid Content may be used only within the App and only within the scope and for the purposes specified by the Company.
- Paid Content expires and can no longer be used when provision of the Service ends.
- If the Company determines that the content or quantity of Paid Content held by the User is incorrect in light of the User’s use of the Service, the Company may correct it.
- If the Company provides items, characters, or other offerings whose contents are determined at random (collectively, “Randomized Items”), the Company shall display information regarding the applicable probabilities in the App or on the Company’s website in accordance with applicable laws. The same shall apply, where required by applicable law, to Randomized Items obtainable through gacha tickets provided free of charge in connection with Paid Content.
Article 10 (Subscriptions)
- The App offers automatically renewing Subscriptions.
- The name, content, benefits, price, term, availability of a free trial, and other conditions of a Subscription are displayed on in-App purchase screens and the payment screens of the Distribution Platform.
- Subscription purchase fees are charged through the operator of the Distribution Platform from which the User obtained the App.
- Unless the User cancels the Subscription at least 24 hours before the end of the current subscription period, the Subscription will automatically renew for the same period and price, and the fee for the next period will be charged at the time specified by the operator of the Distribution Platform.
- If a free trial is offered, unless the User cancels at least 24 hours before the end of the free period, the Subscription will automatically convert to a paid Subscription after the free period ends and charges will apply.
- As long as the User uses the same Distribution Platform account that was used for the purchase, the Subscription may be used on all devices on which the User can use the App. If the User adds a device or reinstalls the App, the purchase restoration procedure described in the following paragraph may be required. However, as provided in Article 4, Paragraph 5 and Article 7, transfer of Game Data is not guaranteed.
- A purchased Subscription shall be restored using the same Platform Account used for the purchase through the purchase restoration function provided by the Distribution Platform. The Company shall provide a means to perform purchase restoration within the App.
- If the price of a Subscription is changed, the Company shall provide prior notice to the User or obtain the User’s consent in accordance with procedures established by the operator of the Distribution Platform and applicable laws. If the User does not agree to the changed price, the User shall cancel at least 24 hours before the next renewal date.
- If the Company terminates a Subscription or the Service, the handling of any unexpired period and other matters shall be governed by the procedures established by the operator of the Distribution Platform and applicable laws.
- Provision and expiration of Subscription benefits shall be handled as follows.
(1) Benefits provided in a lump sum upon purchase shall be provided once per subscription period upon completion of the purchase procedure and upon each monthly automatic renewal.
(2) Benefits provided on a daily basis during the valid period cannot be carried over to a subsequent day and will expire if not received or used within the unit period specified by the Company.
(3) After the Subscription’s valid period ends, benefits that are usable only during the valid period may no longer be used. However, this does not apply to items that were provided during the valid period and, by their nature, may continue to be held after the valid period ends.
(4) For benefits whose contents are determined at random, information regarding the applicable probabilities shall be displayed in accordance with Article 9, Paragraph 8.
- Functions included in Subscription benefits may overlap with functions of Paid Content separately purchased by the User. The Company shall display the existence and details of any such overlap on the in-App purchase screen. If the overlap results in the User paying twice for the same function, the handling of such duplication shall be as indicated on the applicable purchase screen.
- Cancellation methods and refunds for Subscriptions shall be handled in accordance with Article 11 and Appendix 1 or Appendix 2.
Article 11 (Cancellation, Withdrawal, and Refunds)
- The User shall personally confirm, change, and cancel Subscriptions from the account management screen of the Distribution Platform from which the User obtained the App. A Subscription cannot be cancelled directly from within the App. The Company shall provide guidance or a means of transitioning from within the App to the relevant account management screen. Specific procedures are set forth in Appendix 1 or Appendix 2. Cancellation procedures may change due to changes in the operating system version or Distribution Platform specifications.
- The Company cannot cancel a Subscription managed by the operator of a Distribution Platform on behalf of the User.
- Deleting the App from a device, ceasing use of the App, or being subject to restrictions imposed by the Company under Article 15 does not automatically cancel a Subscription. The User must complete the cancellation procedure personally as necessary.
- If the User cancels a Subscription during a subscription period, the User may use the Subscription benefits until the end of that period. No prorated refund will be made for any unused portion, except where permitted under procedures established by the operator of the Distribution Platform or applicable law.
- Due to the nature of digital content, the Company does not accept returns, exchanges, or cancellations of Paid Content for reasons attributable to the User after completion of the purchase procedure.
- Refunds, cancellation of purchases, duplicate charges, and other payment-related matters are governed by the terms and refund procedures established by the operator of the Distribution Platform from which the User obtained the App and by applicable law. Refund requests shall be made to the operator of the relevant Distribution Platform.
- The Company may be unable, at its sole discretion, to issue refunds, cancel purchases, or modify charges for payments processed by the operator of the Distribution Platform.
- If a purchase is cancelled or refunded by the operator of the Distribution Platform, the Company may invalidate items or other benefits granted as a result of that purchase, or deduct a corresponding quantity from items held by the User. If such measures cannot be taken because the relevant items have already been used, the Company may restrict use of the Service.
- The preceding paragraphs do not restrict any right of the User to terminate or rescind a contract or seek a refund under the Consumer Contract Act, the Act on Specified Commercial Transactions, or other applicable laws.
- If the Service is unavailable for a substantial period due to a cause attributable to the Company, the Company will provide separate guidance regarding the handling of such matter.
Article 12 (Age-Based Purchase Limits)
- For Domestic Users, in order to protect younger Users, the Company establishes the following maximum amount that may be purchased per month according to the User’s age. For Overseas Users, as provided in Article 4, Paragraph 7, Item (2), Users under 18 years of age may not make purchases.
(1) Age 15 or younger: up to JPY 5,000 per month
(2) Ages 16 and 17: up to JPY 20,000 per month
(3) Age 18 or older: no limit
- The limits in the preceding paragraph include both Subscription fees and the price of Paid Content.
- The limit described in Paragraph 1 is managed based on the determination stored on the User’s device pursuant to Article 4, Paragraph 3 and the purchase history on that device. Because neither the age determination nor purchase history is stored on the Company’s servers, the limit is managed on a per-device basis, and the Company does not guarantee management of cumulative purchase amounts when multiple devices are used or the App is reinstalled.
- The Company may restrict purchases that exceed the limit in Paragraph 1. However, the Company may be unable to implement such restrictions due to specifications of the Distribution Platform’s payment functions.
Article 13 (Intellectual Property Rights)
- All copyrights, trademark rights, patent rights, design rights, know-how, and other intellectual property rights relating to the App, the Service, and the Content belong to the Company or to rights holders that have authorized the Company to use them.
- The license to use the App under these Terms does not constitute a transfer or assignment of intellectual property rights to the User.
- Personal names, company names, product names, service names, and other names displayed within the App or on the Company’s website (collectively, “Trademarks, etc.”) include names in which the Company or third parties hold trademark rights or other rights of use. These Terms shall not be construed as transferring or licensing Trademarks, etc. to the User or any other third party.
- The User must not apply to register, apply to transfer, or exercise any intellectual property rights or Trademarks, etc. relating to the Service.
- Except where permitted by law or by streaming/distribution guidelines separately established by the Company, the User must not use the App or Content without the permission of the Company or the relevant rights holder.
Article 14 (Prohibited Conduct)
When using the Service, the User must not engage in any of the following acts or any act that may fall under any of the following.
(1) Violate laws or regulations, judgments, decisions or orders of courts, or public order and morals
(2) Relate to criminal acts or promote criminal acts
(3) Infringe intellectual property rights, property rights, privacy rights, reputation, credibility, or any other rights or interests of the Company, the operator of the Distribution Platform, or a third party
(4) Improperly use a third party’s User ID, Platform Account, or device
(5) Tamper with the App, Game Data, purchase information, purchase receipts, scores, or rankings
(6) Exploit bugs, defects, malfunctions, or specifications not intended by the Company for improper purposes, or disseminate them to third parties
(7) Create, use, or distribute cheat tools, bots, macros, automated execution tools, unauthorized external programs, or other means intended to improperly use the Service
(8) Place an excessive load on, interfere with, or gain unauthorized access to the App, ranking server, or other systems or networks related to the Service
(9) Make fraudulent payments, forge purchase receipts, make duplicate use, or improperly obtain Subscription benefits
(10) Exchange Game Data, User IDs, or Subscription benefits for real-world currency, goods, or other economic benefits (real-money trading), or solicit or advertise such activity
(11) Impersonate the Company, the operator of the Distribution Platform, or their officers, employees, or related persons
(12) Provide false information to the Company or a third party
(13) Provide benefits to or cooperate with antisocial forces
(14) Impair the normal operation, fairness, or credibility of the Service
(15) Engage in any other conduct that the Company reasonably determines to be inappropriate
Article 15 (Restrictions on Use, etc.)
- If the User violates these Terms, or if the Company reasonably determines that the User has violated these Terms, the Company may, without prior notice or demand and to the extent technically feasible, take any of the following measures.
(1) Restrict all or part of the Service
(2) Restrict participation in rankings
(3) Delete, invalidate, or modify scores, rankings, or Game Data
(4) Verify purchase information or Subscription benefits and invalidate improperly obtained portions
(5) Suspend use of a User ID
(6) Restrict inquiry support or other Company services
(7) Take any other measures necessary to remedy a violation and ensure proper operation of the Service
- If a measure is not urgent and would cause a material disadvantage to the User, the Company shall endeavor, to the extent reasonably possible, to notify the User of the reason before or after taking the measure.
- Even if measures are taken under this Article, a Subscription will not automatically be cancelled. The User must personally complete the cancellation procedure as necessary.
- Refunds and other payment-related handling associated with measures under this Article shall be governed by Article 11.
Article 16 (Termination of the Service Agreement)
- The agreement between the User and the Company under these Terms (the “Service Agreement”) shall terminate upon any of the following events.
(1) The User deletes the App from the device and does not continue to use the Service by a method separately specified by the Company
(2) Provision of the Service ends
(3) The Company terminates the Service Agreement pursuant to the following paragraph
- The Company may terminate the Service Agreement if the User falls under any of the following.
(1) The User violates Article 14 and fails to remedy the cause within the period specified in a demand from the Company
(2) There has been no actual use of the Service for a period separately specified by the Company
(3) The User dies (the Company has no duty to investigate the User’s death)
(4) The Company reasonably determines that provision of the Service is otherwise inappropriate or impossible
- Even if the Service Agreement terminates, a Subscription will not automatically be cancelled. The User must personally complete the cancellation procedure as necessary.
- Article 13, Article 20, Article 21, Article 26, and any other provisions that by their nature should survive shall remain in effect after termination of the Service Agreement.
Article 17 (Changes, Suspension, and Termination of the Service)
- The Company may change all or part of the Service when reasonably necessary for operational, technical, or other reasons.
- The Company may temporarily suspend or discontinue all or part of the Service in any of the following circumstances.
(1) Maintenance, inspection, updating, or repair of the App, systems, ranking servers, or telecommunications facilities is performed
(2) A failure, suspension, or change in specifications occurs in a Distribution Platform, telecommunications carrier, or other third-party service
(3) An earthquake, fire, power outage, natural disaster, war, riot, epidemic, or other force majeure event occurs
(4) Unauthorized access, a cyberattack, or another security issue occurs
(5) The Company otherwise reasonably determines that suspension or discontinuation of the Service is necessary
- The Company may terminate all or part of the Service for business, operational, or other reasons.
- If the Company terminates the Service, except where urgently necessary, the Company shall endeavor to provide notice within the App or on the Company’s website with a reasonable notice period.
- If the Service is terminated during a Subscription period, the handling thereof shall be governed by Article 10, Paragraph 9.
Article 18 (Privacy and Third-Party Services)
- The Company handles information concerning Users obtained in connection with the Service in accordance with the Privacy Policy separately established by the Company.
- Information obtained by the Company in connection with the Service includes the date of birth entered by the User pursuant to Article 4, Paragraph 1 and the determination under Article 4, Paragraph 3 (both of which are stored only on the User’s device and are not stored on the Company’s servers), the User ID assigned by the Company, and the ranking display name, score, and ranking position stored on the ranking server to provide ranking functions.
- In connection with the Service, the Company does not obtain names, addresses, telephone numbers, email addresses, or other contact information. The Company also does not obtain special care-required personal information as defined under the Act on the Protection of Personal Information.
- Because the App does not provide messaging, chat, or any other function through which Users post or transmit information, the Company does not obtain user-generated information.
- The User shall review the Privacy Policy before using the Service.
- The handling of information in Platform Accounts, Distribution Platform stores, and game services is governed by the privacy policies and terms of use established by the operator of the Distribution Platform.
- The App uses third-party SDKs or services for purposes such as serving advertisements, measuring advertising effectiveness, and analyzing usage. Their names, information collected, purposes of use, and other details shall be disclosed in the Privacy Policy or by another appropriate method.
- The Company shall take the following measures for Users under 18 years of age.
(1) Stop operation of SDKs used to measure advertising effectiveness
(2) Restrict tracking related to advertising
(3) Do not display advertisements based on User information (personalized advertisements), and instead switch to advertisements based on the content being viewed
(4) Do not permit linking with a Platform Account
- Until the age determination pursuant to Article 4, Paragraph 1 is completed, the Company shall not activate third-party SDKs used for advertising delivery, measurement of advertising effectiveness, or analysis of usage.
Article 19 (Maintenance, Support, and Warranties)
- The Company is responsible for maintenance, support, and handling inquiries concerning the App. The operator of the Distribution Platform has no obligation to provide maintenance or support services for the App.
- The Company does not warrant that the Service will be free from bugs or other defects, continuously available, operate normally on all devices or in all environments, be fit for a particular purpose, or that Game Data will not be lost.
- The Company, and not the operator of the Distribution Platform, is responsible for handling the following claims arising in connection with the App or its use.
(1) Product liability claims
(2) Claims that the App fails to comply with applicable laws or regulations
(3) Claims under consumer protection, privacy, or similar laws
(4) Any other claims by a User or third party relating to possession or use of the App
- If a claim is made that the App, or the User’s possession or use of the App, infringes a third party’s intellectual property rights, the Company shall be responsible for investigating, defending, settling, and resolving the claim, and the operator of the Distribution Platform shall not be responsible.
- Distribution Platform-specific treatment relating to nonconformity with warranties shall be governed by Appendix 1 or Appendix 2.
Article 20 (Damages and Limitation of Liability)
- If the User suffers damage due to a cause attributable to the Company, the Company shall compensate the User for such damage in accordance with applicable law.
- If the User suffers damage due to the Company’s ordinary negligence, the Company’s liability shall be limited to ordinary damages directly and actually incurred by the User through use of the Service and shall not include lost profits, indirect damages, special damages, or consequential damages.
- In the case described in the preceding paragraph, the Company’s aggregate liability shall be limited to the total amount of usage fees actually received by the Company from the User in connection with the Service.
- The limitations of liability in the preceding two paragraphs do not apply to damage caused by the Company’s willful misconduct or gross negligence, damage to the life or body of the User, or any other case in which limitation of liability is not permitted under applicable law.
- This Article does not restrict any rights granted to the User under the Consumer Contract Act or other applicable laws.
Article 21 (Damages and Indemnification by the User)
- If the User causes damage to the Company through a breach of these Terms or another cause attributable to the User, the User shall compensate the Company for such damage.
- If the damage described in the preceding paragraph occurs or is likely to occur, the Company may seek an injunction against the User to stop the conduct causing such damage.
- If the User causes damage to a third party through use of the Service or a dispute arises with a third party, the User shall resolve the matter at the User’s own responsibility and expense.
Article 22 (Exclusion of Antisocial Forces)
- The User represents and warrants that, now and in the future, the User does not constitute an organized crime group, member of an organized crime group, quasi-member of an organized crime group, company affiliated with an organized crime group, corporate racketeer, person claiming to advocate social movements, special intelligence violent group, or any other equivalent antisocial force.
- The User must not provide funds, benefits, conveniences, or other assistance to antisocial forces, or otherwise participate in or cooperate with the activities of antisocial forces.
- If the User violates this Article, the Company may restrict use of the Service or terminate the Service Agreement without prior demand.
Article 23 (Compliance with Laws and Export Controls)
The User represents and warrants that the User does not fall under any of the following.
(1) Residing or being located in a country subject to an embargo by the U.S. Government, or a country or region designated by the U.S. Government as a “terrorist supporting” country
(2) Being listed on any U.S. Government list of prohibited or restricted parties
Article 24 (Third-Party Terms of Use)
When using the App, the User shall comply with the terms of use established by the operator of the Distribution Platform from which the User obtained the App, terms of use for game services, agreements with telecommunications carriers, and any other applicable agreements and terms of use of third parties.
Article 25 (Severability)
If any provision of these Terms, or any part thereof, is determined to be invalid or unenforceable under applicable laws or regulations, the remaining provisions of these Terms and the remaining portion of the relevant provision shall remain in full force and effect.
Article 26 (Governing Law and Jurisdiction)
- These Terms shall be governed by and construed in accordance with the laws of Japan.
- If a dispute arises between the User and the Company in connection with the Service or these Terms, the Company and the User shall endeavor to resolve the matter through good-faith consultation.
- If the dispute cannot be resolved through consultation, the Tokyo District Court or Tokyo Summary Court shall have exclusive jurisdiction as the court of first instance.
- This Article does not restrict any rights granted to the User under mandatory laws or other applicable consumer protection laws of the country or region in which the User resides.
Article 27 (Business Operator and Support Information)
- Business operator: GRAVITY GAME ARISE Co., Ltd.
- Representative: Yoshinori Kitamura, Representative Director
- Address: Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo 100-6210, Japan
- Telephone: 03-6263-2656
- Email: support@gravityga.jp
- Contact: Support page on the Company’s website (https://gravityga.jp/support/list/)
Appendix 1 — App Store (iOS/iPadOS) Specific Provisions
This Appendix applies where the User obtains the App through the App Store and constitutes part of these Terms.
1. Contracting Parties
These Terms are entered into solely between the User and the Company. Apple Inc. and its subsidiaries (collectively, “Apple”) are not parties to these Terms. The Company alone is responsible for the App and its Content, and Apple bears no responsibility for these Terms or the App.
2. Scope of License
The license under Article 5 of these Terms is granted for use of the App on Apple-branded products owned or controlled by the User, subject to the Usage Rules set forth in the Apple Media Services Terms and Conditions. The license also includes use of the App by other accounts associated with the purchaser through Family Sharing or volume purchasing, in accordance with Apple’s Usage Rules.
3. Game Center
The App may use Game Center provided by Apple for ranking, score, and achievement functions. If the User uses Game Center, scores, rankings, achievement information, Game Center display names, and other information required by Apple for such functions may be processed on Apple’s systems and displayed to other Game Center users. Apple is responsible for the provision, maintenance, failure handling, data management, and terms of use of Game Center, and the Company does not guarantee continuous availability of Game Center. Disconnecting Game Center does not automatically cancel a Subscription.
4. Subscription Billing and Cancellation
Subscription fees are charged through the User’s Apple Account. The User shall personally confirm, change, and cancel Subscriptions from the subscription management screen of the Apple Account in the “Settings” app on an iOS device or in the App Store app. The Company cannot cancel a Subscription managed by Apple on behalf of the User.
5. Restore Purchases
When the same Apple Account used for the purchase is used, the Subscription status is carried over in association with that account. However, if a device is added or the App is reinstalled, it may be necessary to perform a purchase restoration operation within the App.
6. Warranty and Refund by Apple
If the App fails to conform to any applicable warranty, the User may notify Apple and, if there was a purchase price for the App, receive a refund of that purchase price from Apple. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App. The Company, and not Apple, is responsible for claims, losses, liabilities, damages, costs, or other issues arising from any failure of the App to conform to an applicable warranty.
7. Maintenance and Support
The Company is responsible for maintenance, support, and handling inquiries concerning the App, and Apple has no obligation to provide maintenance or support services for the App.
8. Product Claims
The Company, and not Apple, is responsible for handling the claims specified in Article 19, Paragraph 3 of these Terms.
9. Intellectual Property Claims
Apple is not responsible for the claims specified in Article 19, Paragraph 4 of these Terms.
10. Legal Compliance
The User represents and warrants the matters specified in Article 23 of these Terms.
11. Third-Party Terms of Use
The User shall comply with the Apple Media Services Terms and Conditions, the terms of use of Game Center, and any other terms of use established by Apple.
12. Apple as Third-Party Beneficiary
Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms. Upon the User’s acceptance of these Terms, Apple shall have the right, as a third-party beneficiary, to enforce these Terms directly against the User, and Apple shall be deemed to have accepted such right.
Appendix 2 — Google Play (Android) Specific Provisions
This Appendix applies where the User obtains the App through Google Play and constitutes part of these Terms.
1. Contracting Parties
These Terms are entered into solely between the User and the Company. Google LLC and its affiliates (collectively, “Google”) are not parties to these Terms. The Company alone is responsible for the App and its Content.
2. Google Play Terms of Use
The Google Play Terms of Service and other conditions established by Google apply to obtaining the App and making purchases within the App. The User shall comply with such terms and conditions.
3. Ranking Functions
The App may use Google Play Games services provided by Google for ranking, score, and achievement functions. If the User uses such functions, scores, rankings, achievement information, display names, and other information necessary for those functions may be processed on Google’s systems and displayed to other users. Google is responsible for the provision, maintenance, failure handling, and data management of such services, and the Company does not guarantee continuous availability of such services.
4. Subscription Billing and Cancellation
Subscription fees are charged through the User’s Google Account. The User shall personally confirm, change, and cancel Subscriptions from “Payments & subscriptions” in the Google Play Store app or from the Google Play subscription management screen. The Company cannot cancel a Subscription managed by Google on behalf of the User.
5. Refunds
Refunds, cancellation of purchases, duplicate charges, and other payment-related matters are governed by Google’s refund policy and applicable law. Refund requests shall be made to Google. The Company may be unable, at its sole discretion, to issue refunds, cancel purchases, or modify charges for payments processed by Google.
6. Price Changes
If the price of a Subscription is changed, the Company shall provide prior notice to the User or obtain the User’s consent in accordance with procedures established by Google and applicable law.
7. Restore Purchases
A purchased Subscription shall be restored using the same Google Account used for the purchase.
Appendix 3 — Disclosures Pursuant to the Act on Specified Commercial Transactions
This Appendix applies to Users residing in Japan and constitutes part of these Terms.
1. Seller
GRAVITY GAME ARISE Co., Ltd.
2. Representative / Person Responsible for Operations
Yoshinori Kitamura, Representative Director
3. Address
Pacific Century Place Marunouchi, 1-11-1 Marunouchi, Chiyoda-ku, Tokyo 100-6210, Japan
4. Telephone Number
03-6263-2656
5. Email Address
support@gravityga.jp
6. Contact Method
Please contact us through the support page on the Company’s website (https://gravityga.jp/support/list/) or at the email address above.
7. Sales Price
The price including consumption tax is displayed on each Subscription and Paid Content purchase screen and on the payment screen of the App Store or Google Play.
8. Costs Other Than the Sales Price
The User is responsible for the cost of the device required to download and use the App, internet connection fees, data communication charges, and other communication costs.
9. Payment Method
Payment is made through the Distribution Platform (App Store or Google Play) from which the User obtained the App.
10. Timing of Payment
Charges are made at the time and by the method specified by the operator of the Distribution Platform upon completion of a purchase or upon renewal of a Subscription.
11. Timing of Service Provision
The Service is available immediately after completion of the purchase procedure and payment.
12. Subscription Contract Term (Service Provision Period)
The term displayed on each purchase screen (one month for a monthly Subscription) shall apply.
13. Automatic Renewal
Unless the User cancels at least 24 hours before the end of the current subscription period, the Subscription automatically renews for the same period and price. There is no limit on the number of renewals.
14. Free Trial
If a free trial is offered, unless the User cancels at least 24 hours before the end of the free period, the Subscription automatically converts to a paid Subscription after the free period ends and charges will apply.
15. Cancellation Method
For purchases made through the App Store, cancel from the Apple Account subscription management screen. For purchases made through Google Play, cancel from the Google Play subscription management screen. Merely deleting the App or ceasing use of the App does not cancel a Subscription.
16. Mid-Term Cancellation
If the User cancels during a subscription period, Subscription benefits remain available until the end of that period. No prorated refund is made for any unused period except where permitted under procedures established by the operator of the Distribution Platform or applicable law.
17. Returns, Exchanges, and Refunds
Due to the nature of digital content, returns or exchanges for reasons attributable to the User are not accepted after completion of the purchase procedure. Refunds, cancellation of purchases, duplicate charges, and other payment-related matters are governed by the terms and refund procedures established by the operator of the Distribution Platform from which the User obtained the App and by applicable law. Refund requests should be made to the operator of the relevant Distribution Platform.
18. Prepaid Payment Instruments
The App does not issue prepaid payment instruments under the Payment Services Act (such as paid in-game currency, coins, or points).
19. Age-Based Purchase Limits
Users aged 15 or younger may purchase up to JPY 5,000 per month, and Users aged 16 or 17 may purchase up to JPY 20,000 per month. There is no limit for Users aged 18 or older. These limits are managed on a per-device basis and are not managed on the Company’s servers.
20. System Requirements
Please refer to the supported OS, supported devices, and other system requirements displayed on the App’s App Store or Google Play store page.
Appendix 4 — Region-Specific Provisions
This Appendix sets forth matters applicable to Users residing in certain countries or regions outside Japan and constitutes part of these Terms.
1. Republic of Korea
(1) In accordance with the Game Industry Promotion Act, the Company shall display information regarding the probabilities for Randomized Items sold for consideration within the App.
(2) Gacha tickets provided free of charge in connection with Paid Content shall be treated as included in such Paid Content even if no additional price is charged, and information regarding the probabilities of Randomized Items obtainable through such gacha tickets shall be displayed within the App.
(3) If a character or item whose contents are determined at random is provided as a Subscription benefit, information regarding the applicable probabilities shall be displayed within the App.
(4) The age of majority under the laws of the Republic of Korea is 19 years. Users under 19 years of age residing in the Republic of Korea shall use the Service after obtaining the consent of a Legal Representative.
(5) Withdrawal of applications, refunds, and similar matters shall be handled in accordance with applicable laws.
2. Taiwan
(1) Use of the App shall comply with Taiwan’s “Mandatory and Prohibited Provisions of Standard Form Contracts for Online Games” and other applicable laws and regulations.
(2) The Company shall display information regarding the probabilities of Randomized Items within the App.
(3) Notwithstanding Article 26 of these Terms, Users in Taiwan may resolve disputes in the courts of Taiwan.
3. Kingdom of Thailand
(1) The age of majority under the Civil and Commercial Code of the Kingdom of Thailand is 20 years.
(2) Users under 20 years of age residing in the Kingdom of Thailand shall use the Service after obtaining the consent of a Legal Representative.
(3) The Legal Representative of a User described in the preceding item shall be jointly and severally liable with that User for the User’s use of the Service and obligations arising from such use.
4. Switzerland
(1) The Swiss Federal Act on Data Protection applies to the handling of information concerning Users residing in Switzerland. The obligation under Article 14 of that Act to appoint a representative in Switzerland arises only where all four of the following requirements are met: (i) relevance to offering goods or services in Switzerland or monitoring behavior there; (ii) large-scale processing; (iii) regular processing; and (iv) high risk to the personality rights of data subjects. In light of the information collected by the App and the expected scale of processing, requirements (ii) and (iv) are not met and therefore no obligation to appoint such a representative arises.
5. Countries and Regions Excluded from Distribution
The App is not offered in countries and regions comprising the European Economic Area, the United Kingdom, the Federative Republic of Brazil, the United States of America, the People’s Republic of China (mainland), the Russian Federation, member states of the Gulf Cooperation Council, or any other country or region separately designated by the Company.
Supplementary Provisions
Established and effective as of August 18, 2026
GRAVITY GAME ARISE Co., Ltd.