FAQ

The operating environment for ""RAMUSU:Ramen Girls 2048 Puzzle"" is as follows:

■iOS
iOS 15.0 or later

■Android
Android OS 6.0 or later

■Memory
Memory (RAM) 2.0GB or more

■Storage Capacity
15% or more free space

*Limited to officially released OS versions.

*May not be compatible with OS versions immediately after release.

""RAMUSU:Ramen Girls 2048 Puzzle"" is a game that can be enjoyed offline.

However, to access certain features such as earning additional rewards, or to retrieve and update Leaderboard information, you will need to play using a mobile data connection or Wi-Fi.

*Data communication will occur during app installation, app updates, and the first time you launch the game, so a Wi-Fi connection is recommended.

Downloading the app and using the services is free of charge.

However, charges will apply if you purchase paid services.

*Data charges will be incurred separately when communicating during gameplay.

Depending on your environment, there may be various causes and solutions.
Please read the following first and check your environment.

◆Restart the app and device
Please restart the 'RAMUSU:Ramen Girls 2048 Puzzle' app and your device.

◆Check your network connection
Please connect in an environment with a good network connection.
Also, trying a different network type (4G, 5G, Wi-Fi, etc.) may resolve the issue.

◆Check your device's operation
Please check if you are performing any operations that are not covered by the manufacturer's warranty.
Devices that have been modified with tools or specific operations (Jailbreak, rooting, etc.) may not start.

◆Check your device's free space
Your device may have insufficient free space. Please clear unnecessary files on your device to increase free space and then try starting again.
(Approximately 15% free space is required.)

◆Check your device's memory
If you have many apps running simultaneously, please try closing them all.

There may be a problem affecting the entire game.
First, please check the ""Announce"" section within ""RAMUSU:Ramen Girls 2048 Puzzle"" to see if there are any reported issues.
If no issue is listed in Announce, please close the app and restart it.

There is a possibility that data added or saved within the app may be corrupted.
Please check the following two points to see if it displays correctly:

◆Restart the app and device:
Please close the 'RAMUSU:Ramen Girls 2048 Puzzle' app and then restart it.

◆Check your device's free storage space:
Your device may have insufficient free storage space. Please clear unnecessary files on your device to increase free space and then restart the app.
(Approximately 15% free space is required.)

You can link your account from the gear icon in the upper right corner of the screen.
Android devices can transfer their data by linking their account via ""Google Play Linking,"" and Apple devices via ""Game Center Linking.""
Please note that data cannot be linked between different operating systems, such as switching from an Android device to an Apple device.

If you reinstall the app, please select the linked account via ""Google Play Linking"" or ""Game Center Linking"" to start the game.

Game data is stored on your device.
If you delete (uninstall) the app, the game data stored on your device will also be deleted.
Please link your account with Google Play or Game Center beforehand.

Game data that is not linked to an account is stored only on your device.

If game data on your device is lost due to device failure, factory reset, or app deletion, data recovery is not possible.

For added security, we recommend linking your account with Google Play or Game Center.

Game data cannot be transferred between different operating systems.
Account linking is done via Google Play on Android devices and Game Center on iOS devices.

This notification is displayed by Google or Apple’s system to help provide a safe experience by restricting in-app purchase options and advertisements based on the user’s age range in certain regions.

Depending on your account settings or network environment, the notification may continue to appear. If this happens, please try the following:

・Make sure that your date of birth is correctly registered to the Google Account or Apple Account you are using.

・Check the “Share Age Range” or “Age Range Sharing” settings in your device’s OS settings.

【Android】
On the parent or guardian’s device, open the Family Link app and change the restriction for this app to “Allow.” Then launch this app again.

【iOS】
1.On your iPhone, go to “Settings” → “[Your Name]” → “Personal Information” → “Age Range for Apps.”

2.If the “Age-Appropriate Experiences in Apps” screen appears, tap “Continue.”

3.If you can access the settings screen, open “Share with Apps,” select either “Always Share” or “Don’t Share,” and then launch this app again.

・Make sure that your device and your account’s cloud storage have sufficient free space.
　If there is insufficient storage space, your settings may not be saved correctly.

・Your mobile carrier’s security system or another security service may be incorrectly blocking the connection.
　Please try changing your network environment, such as turning off Wi-Fi and using mobile data.

Items can be obtained at random through the gacha. You can use in-game currency or tickets earned in the game to perform gacha draws.

Items can also be purchased directly from the Shop.

Please check the number of items you possess.

If you possess 0 of an item, you cannot use that item.

Items can be obtained randomly through gacha, or purchased from the shop.

There is also a limit to the number of times you can use an item in a single game play.

The remaining number of item uses is displayed in the lower left corner of the game screen.

The number of uses can be increased by including specific Ramusu in your team.

Characters can be obtained at random through the in-game gacha. You can use tickets or in-game currency earned through gameplay to perform gacha draws.

You can also invest in shops on the Map to access gacha draws with an increased chance of obtaining specific Ramusu characters.

In addition, once you meet certain conditions, you can access a gacha that guarantees a Ramusu character.

Each character has skills that provide effects during gameplay.
You can add up to three characters to your team before starting a game mode. The skills of the characters in your team will activate during gameplay. You can view each character's skill effects in their character details in the Collection.

*If you change your team while a game is in progress, the new team setup and skill effects will not take effect until that game ends.

At the end of a play session, press Exit on the results screen.

You will return to the home screen. Choose the game mode at the bottom of the screen and tap the square box in the ""Companion Settings"" section.

A character list will be displayed. Choose your desired character from the characters you currently own and press the ""Settings"" button to add them to your team.

*Please note that if you are currently playing a game, any changes to your team composition will not be reflected until the game ends.

When you acquire a character you've already obtained, 1 experience point is added to that character for each character you acquire. When you reach the experience points required for the next level, the character levels up, and the effects of their skills are enhanced.

Merging blocks activates a spinning reel, offering a chance to win rewards.

Each merge lights up one lamp, and when 10 lamps are lit, the slot machine spins once.

While there are losing spins, you can also win funds and gacha tickets, so keep merging blocks and spinning the reels!

The Target Block is the number block you aim to reach next on the board.

Merge blocks to increase their numbers.

The Best Block is the block with the highest number you have reached so far.

Your Best Block is reflected on the Block Leaderboard, allowing you to compete with other players.

You can earn Score by merging and creating Combos.

Merge 2 blocks: 10 Score

Merge 3 blocks: 30 Score

Merge 4 blocks: 50 Score

Merge 5 blocks: 70 Score

You earn 10 Score for each Combo (chain) you create.

Press the red toggle button next to the Best Block at the top of the screen.

This will switch to the Score display.

While the Score is displayed, the Score earned from merging will also be shown.

The Leaderboard allows you to compete with other players based on your game results. There are two Leaderboards: the High Score Leaderboard and the Best Block Leaderboard.

The High Score Leaderboard ranks players by the highest Score they have achieved.
The Best Block Leaderboard ranks players by the highest-numbered block they have reached.

The top 100 players are displayed on each Leaderboard.

You can update the Leaderboard data by tapping the Leaderboard button on the results screen after a game, or on the screen displayed before selecting a game mode.

An internet connection is required to send and receive Leaderboard data. If you are playing offline or your connection is unstable, it may take some time for your results to appear on the Leaderboard.

Please check your internet connection, then open the Leaderboard screen again.

Your current game progress is saved on your device, so you can resume from where you left off even after closing the app.

You can also suspend your game by tapping the “Ⅱ” button in the lower-left corner of the gameplay screen, then tapping “Save.”

Each time the Target Block is updated, the types of blocks that can be launched and their appearance rates change.

As you continue to update the Target Block, a new higher-numbered block is added to the selection, while the previous lowest-numbered block will no longer appear. In the game, this is referred to as a “Minimum Block Update.”

If any of the lowest-numbered blocks that will no longer appear remain on the board, they are also removed because they can no longer be merged.

Ads may temporarily be unavailable depending on your internet connection or ad availability.

Please check your internet connection, wait a while, and then try again.

Ads cannot be viewed while offline.

If you stop watching an ad before it finishes, or if the completion status cannot be received correctly because of a connection issue, you may not receive the reward.

Please check your internet connection and try again. If the issue continues, please contact us using the inquiry form.

During gameplay, you can either pause the game and save by tapping ""Save,"" or press ""Exit"" from the results screen.

You will be taken to the home screen; tap ""Map"" from the bottom of the screen.

On the Map, you can select a shop and invest the in-game currency you have earned. Each shop has three investment stages:

• Stage 1: Shop Unlock — Unlock the shop background.
• Stage 2: Develop Ramen — Obtain ramen associated with the shop.
• Stage 3: Scout ""Ramen Girls"" — Perform a Gacha draw with an increased chance of obtaining the shop's featured Ramen Girls character.

You can invest in Stage 3 multiple times.

The Scout ""Ramen Girls"" option at each shop does not guarantee that you will obtain the featured Ramen Girls character.

By investing funds, you can perform a Gacha draw at each shop with an increased chance of obtaining the featured Ramen Girls character.

The shops located in the lower-right corner of the Map screen are Partner Shops. There are currently four Partner Shops.

All of them are real ramen shops, so we hope you will visit them!

*Please note that the Ramusu characters do not actually work at these shops.

On pages other than gameplay, such as the map or encyclopedia, tap the heart icon at the top of the screen.

* You can place your favorite characters as Main, Sub 1, and Sub 2.

The character set as Main will greet you on the game title screen and appear when goals are updated during gameplay.

* The first character you acquire will be automatically set as Main. This can be changed.

* You can set the background of the shops you unlock on the map.

The set background will be used for the title screen, game mode background, and the initial background when starting a game challenge.

* The background during gameplay will randomly switch from the backgrounds you have acquired when goals are updated.

* You can set the ramen you have developed on the map.

The ramen you set will be displayed during loading screens, etc.

On the Achievements screen, you can view Daily Missions and Achievements.

Daily Missions reset every day at 00:00. Complete them to earn rewards, so be sure to check them each day.

Achievements are long-term objectives that do not reset. Some Achievements reward you with unique ramen, so give them a try!

The drop rates for items and characters obtainable from each gacha can be checked under ""Drop Rates"" on the gacha screen.

Please note that the contents and drop rates may vary depending on the gacha, so please check before performing a gacha.

Tap the gear icon in the upper-right corner of the screen, then tap ""Profile.""

From there, you can change your player name and the icon displayed on the Leaderboard.

If you acquire a character you've already obtained, the experience points will be added to that character's experience.

Each character gains 1 experience point, and when the required amount is reached, they will automatically level up.

Leveling up strengthens the effects of the skills they possess.

【iOS (App Store)】
Purchases can be made using the payment methods available in the App Store, such as a credit card or an App Store & iTunes Gift Card. If you have any questions about payment methods, please contact Apple.

【Android (Google Play)】
Purchases can be made using the payment methods available in Google Play, such as a credit card or carrier billing. If you have any questions about payment methods, please contact Google.

It may take up to three days for a purchase to be reflected in the game.

If your purchase is still not reflected, please check whether you received a purchase confirmation email containing an order number from the App Store or Google Play.

Restarting the app may also resolve the issue, so please try that as well.

Once registered, your date of birth cannot be changed. Our support team is also unable to change it on your behalf.

A subscription is a recurring paid service that provides exclusive benefits during each subscription period.

Unless you cancel it, your subscription will automatically renew at the end of each subscription period. You can check the price, subscription period, and available benefits on the in-game subscription purchase screen.

Payments and subscription management are handled through the Apple Account or Google Account used for the purchase.

*Even if you use the same game account, your subscription information may not be available if you use a different platform or store account.

Subscriptions renew automatically. Unless you cancel, you will be charged for the next subscription period when the current period ends.

To stop automatic renewal, cancel the subscription through the store where you purchased it before the next renewal date.

You can check your renewal date and current subscription status as follows:

■ App Store
On your iPhone or iPad, open Settings → [your name] → Subscriptions → select this app.

■ Google Play
Open Google Play → tap your profile icon in the upper-right corner → Payments & subscriptions → Subscriptions → select this app.

*Renewal may fail if your payment method has expired or you have insufficient funds.

Cancel your subscription through the store where you purchased it. Deleting your in-game account does not cancel the subscription.

■ App Store
On your iPhone or iPad, open Settings → [your name] → Subscriptions → select this app → tap Cancel Subscription.

If the cancellation button is not displayed and you see an expiration date, the subscription may already be canceled.

■ Google Play
Open Google Play → tap your profile icon in the upper-right corner → Payments & subscriptions → Subscriptions → select this app → tap Cancel subscription, then follow the on-screen instructions.

If the subscription is not displayed, make sure you are signed in with the Apple Account or Google Account used for the purchase.

*The steps may differ depending on store updates or your OS version.

After cancellation, benefits will generally remain available until the end of the paid subscription period. Prorated refunds are generally not provided.

Uninstalling the app from your device does not cancel your subscription.

To stop automatic renewal, cancel the subscription through the App Store or Google Play before uninstalling the app.

Deleting your in-game account, changing devices, or resetting your device may also leave the store subscription active. Be sure to check the subscription status in the store where you made the purchase.

If your subscription benefits do not appear after purchase, please check the following in order:

1. Restart the game while connected to a stable internet connection.
2. Confirm that the subscription is shown as Active in the App Store or Google Play.
3. Confirm that your device is signed in with the same Apple Account or Google Account used for the purchase.
4. Confirm that you are signed in to the same Ramusu game account used for the purchase.